Browse the Questions We Hear Most
We've organised this FAQ around the steps that matter to you — opening an account, moving money in and out, finding the right game, and reaching us when something needs sorting. Deposits through bKash, Nagad, and Rocket are the payment paths we support for Bangladesh, and each one follows the same flow: open your wallet app, send to the account number shown
at checkout, confirm with your PIN, and the balance appears in your xx12 wallet. For withdrawals, your account goes through a one-time verification step before the first payout clears — that's standard across all supported methods. If a question isn't covered here, our support team is reachable via live chat directly from the lobby. Players in Dhaka and elsewhere across Bangladesh can
access the full lobby on any Android or iOS device without downloading a separate app.